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Phone: 1-866-666-8438

Refund Policy

To cancel an order you have placed with TSI, you must contact customer support by email ( or by phone (1-866-666-8438). All credit card refunds or cancellations are charged an administrative fee of $30.

Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped or course cancellation is made 5 working days before the training date. Customized course materials cannot be refunded.

When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information.

Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund (minus shipping costs and administrative fee).